![]() ![]() Keep me posted if you need further help in managing your invoices. ![]() Once your customer pays their invoice, you can refer to this article on how to record it in your account: Record invoice payments in QuickBooks Online. This way, we can check if this is a browser-integrated issue. If the issue remains, I recommend using other supported browsers. This will delete all saved data files from your browser and start with a clean slate. If you’re able to create your second progress invoice with ease, I’d suggest clearing your regular browser's cache. Press keys: Command + Shift + N (Safari browser).Press keys: Ctrl + Shift + P (Mozilla Firefox & Microsoft Edge browser).Press keys: Ctrl + Shift + N (Google Chrome browser).To open an incognito window, you can refer to these keyboard shortcuts: Using a private window is a great way in identifying this kind of issue as this doesn't save any cache files. Cache files that are stored for a long period can cause unusual behavior that affects the performance of your account. If the issue remains, I recommend logging in to your account on a private or incognito window to verify if this a browser cache issue. You can also check this article for more details: Set up and send progress invoices in QuickBooks Online. Repeat steps 1 to 4 and toggle the radio button to ON.Toggle the Create multiple partial invoices from a single estimate radio button to OFF.Go to the Gear icon and select Account and settings.Let me show you how in your QuickBooks Online (QBO) account. I recommend toggling your progress invoicing to ON and OFF to isolate this issue. I appreciate you for getting back to us, Ian.Īllow me to grab this opportunity to help you fix the issue you're having with your invoice. Read through this article for future reference: Add project estimate summaries to a progress invoice.įeel free to message again if you have additional questions. You might want to include estimate summaries on your progress invoices in QuickBooks Online. To resolve this, please ensure the invoice is in a full amount for a specific item so it will not show up on your second invoice as unbilled.Ĭheck out Create progress invoice from the estimate in this help article: Set up and send progress invoices in QuickBooks Online. Should you try to invoice for more than 100% of the total estimate, you’ll only be able to add what’s left of the remaining balance. Please know that the estimate status automatically changes to Closed once you’ve invoiced for the full estimate. It could be that the invoice isn't in the full amount, that's why it still showing as unbilled on your second invoice. Thanks for coming back, I'm here to share additional insights about progress invoicing. ![]()
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